Shipping Policy

This Shipping Policy applies to all products purchased through:

https://www.surgicalsupplies.us/ 

Surgical Supplies NY is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page.

In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

Surgical Supplies NY SHIPPING

Surgical Supplies NY delivers to the United States and Canada.

We ship worldwide via secured and express Curriers (FedEx/DHL/UPS).

Surgical Supplies NY orders are shipped and delivered on business days (Monday - Friday - 9:00 AM - 5:00 PM). For security reasons, Surgical Supplies NY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

SHIPPING COSTS

Surgical Supplies NY offers free shipping on orders over $250 USD.

The cost of shipping on orders under $250 USD will be calculated and showed on the checkout.

ORDER PROCESSING TIMES

Orders will be shipped 1 - 2 days after purchase.

Note: Order processing times and shipping times are different.

SHIPPING TIMES

Next day delivery available within the NYC-Philadelphia service area.

UPS Ground: 4 - 6 days.

Expedited Shipping: 2 - 3 days.

Shipping times may vary according to the customer's delivery location.

DELAYS

Surgical Supplies NY is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Surgical Supplies NY is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.

UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

WRONG DELIVERY ADDRESS

Surgical Supplies NY will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.

SECURE DELIVERY ADDRESS

Surgical Supplies NY recommends customers provide a secure delivery address, for example your home or place of employment. Surgical Supplies NY is not responsible for lost or stolen parcels.

SHIPPING COMPLETED

Each delivery is considered made from the moment in which Surgical Supplies NY makes the product available to the buyer, which is materialized through the control system used by the courier company.

CONTACT INFORMATION

If you have questions or concerns about these Shipping Policy, please contact us